Outrageous! A retailer/Manufacturer taking care with his customers!! Whatever next!
I am sure those letters are just massed produced and automatically packaged with the fly line by an enslaved umpa loompa working is some sweat shope in the Far East.
Alternatively, Mike is a true gentleman who has always listened to his customers and always treated them with the care and attention that makes him stand out in a world of mass produced, faceless retail.
Nice one Mike!!